Service Delivery & Timeline Policy

1. Nature of Services

PyWorks builds custom software products, including ERP configurations, POS checkout applications, background automation scripts, and database sync setups. Because all items delivered are digital software systems, no physical shipping is involved. Delivery is conducted virtually through secure staging builds, local staging networks, and direct deployment onto client-owned cloud servers or physical local hardware in Karachi and other regions.

2. Project Execution & Milestones

Our software projects follow a structured step-by-step lifecycle to ensure delivery transparency:

• Phase 1: Discovery & Architectural Design: 1 to 2 weeks. Delivers database models and UI layouts for client approval.
• Phase 2: Core Development & Prototyping: 2 to 6 weeks depending on scale. Delivers active iterative builds hosted on our staging servers for preview.
• Phase 3: Integration and QA Testing: 1 to 2 weeks. Testing under load and operational sync scripts.
• Phase 4: Deployment & Handover: 1 week. Software is built and deployed directly to production.

3. Delivery Method

Standard software delivery is marked as complete when the build is deployed to the production environment (e.g. client's own domain, AWS/Firebase/digital ocean container, or client's local physical POS machines) and has passed post-deployment acceptance testing.

4. Delayed Delivery Parameters

PyWorks commits to deadlines defined in each project contract. However, delivery timelines are dependent on active client feedback (such as providing API keys, warehouse server logs, domain DNS changes, or inventory assets). Delayed inputs from client-side configurations will adjust the final target release date proportionally.

5. Customer Handover & Support SLA

Following final delivery, PyWorks provides up to 30 days of complimentary technical support to monitor sync logs and handle minor operational queries. Ongoing support after 30 days is transitioned to our SLA support subscription plans.

6. Delivery Contact

If you have any questions regarding your development timeline, staging release path, or hosting configurations, please contact our support team:

PyWorks Software Studio
Office No. A-4/B, Ground Floor, Cosy Homes, Plot FL-2/8, Block 13-A,
Gulshan-e-Iqbal, Karachi East, Pakistan
Phone: +92 336 1915333
Email: support@pyworks.pk